NOVUS-Z3 provides the perfect balance of functionality and convenience.
Delivered to desktops through Citrix and with more than 200,000 organisations worldwide relying on Citrix to deliver any application to users we are confident we have made the right choice for our users.
NOVUS can be delivered without compromise anywhere... perfect.
Morning Data prides itself on superior quality support and recognize that a variety of support tools are required to suit the needs of individual users, rather than treating them all the same. The range of IT comfort is far wider than in the past and users are a mixture of trained, self taught, willing and reluctant and we try and meet them on whatever level is comfortable for them.
Personal contact is key. First on our list will always remain phone support. Our Users are our contact with what works for them and what does not. As such we strive to keep all channels of communications both written and verbal as open and seamless as possible.
If you need to call us our support number is the same as our office number : +44 (0) 1929 472210
User Requested Modifications are at the core of our operations. We have built a collaborative approach to our product development and invite Users to raise requests for enhancements. Instead of viewing this like a suggestion box; taking only a selection of ideas and considering if they might be suitable for a future release, we actively take each URM as a direct request for change. Each request will be looked at, reviewed and discussed between the requester, their company and Morning Data and a solution will be found. The log provides an easy to follow log of the life cycle of the request. In this way the system is the product of hundreds of man years of experience in the industry.
Our support website is located at http://support.morningdata.co.uk
If there should ever be a problem on a User machine the troubleshooting process can be longwinded and disruptive to the user if they are expected to hang on the phone and perform a list of diagnostic tasks at the hands of a technician. We prefer if at all possible to allow the User to report the problem and then get back to work. With a simple single instruction all possible relevant information about the task the User was performing, where the error occurred, what versions of software they are running and much more is packaged up and sent for our technicians to get on with finding the resolution.
Morning Data Remote Support allows desktop assistance so the problem or discussion topic can be viewed. Entire production workflows can be watched by a Morning Data technician and issues discussed at the convenience of the User.
Our support website is located at http://support.morningdata.co.uk/remote
All clients are entitled to a quarterly onsite visit for an opportunity to discuss development issues as well as receive update information and training. We have found small, maybe insignificant problems can be left unreported and a site visit is the best way to scout these out.
Our Wiki style User guide offers context sensitive connection to our User Guide. Cross referencing key information, system codes and background information the Guide both explains what the User is seeing on the screen and how to continue through the screens. The beauty of the Wiki style is that it will be possible for Users to add comments and experiences to complement other readers/users experience.
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