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The Team

Morning Data is a high-tech team in whom professionalism and customer service are combined with vision and integrity. The faces you see below are the voices you hear on the phone and the names you will see assigned to your queries on the support website. As clients you will know the individual members of staff and enjoy the confidence in consistency of staff identity and personal contact with the developers. There are no "smoke and mirrors", we are all here for you in the UK.

Management

Kirstin Duffield - BSc(Hons), DipM, FBCS, CertCii(London Market), CertCA

Managing Director

After graduating with a BSc (Hons) Computer Science degree, a fellow of the BCS and has a DipM in Marketing and working in the IT marketing and training field for six years Kirstin applied her skills in Morning Data to bring enhanced client relations. Kirstin took the helm of Morning Data in 2006 and has led the company to its new development centre location and the introduction of the total support and systems package for clients who want a one stop shop.

Kirstin has spearheaded the ethos of the company which is the holistic approach to Client Service and product support combined with professionalism and strong long term cooperative relationships within the Morning Data community. She has been recognised for this ethos winning several awards both personally and on behalf of the company. Kirstin has Cert CII (London Market) and Cert CA in Compliance and is studying Advanced Broking Practices and Reinsurance for DipCii.

Suzanne Loveless - FIT, LM1, LM2

Office Manager & Directors PA

With responsibilities for company Accounting and Administration, Marketing literature, and the managing the varied logistics of travel for our team. All those nice things one needs to run an efficient office including our own HR and operational compliance.

Sue has recently passed her level two accounts and bookkeeping this along with her eNOVUS user experience enables Sue to support clients with most of their accounting questions. Sue has also gained her CII Foundation in Insurance. Whatever the question Sue has the answer. Every company should have a Sue and fortunately we do!

Patricia Dare - FIT

Development Manager

Tricia has recently joined Morning Data having over 20 years broad experience in software design, development, test and support. She worked in the telecoms industry where she was Software Engineering Manager, which included responsibility for delivery, support and productisation of real-time monitoring applications. Most recently, she has worked for two years in the insurance industry, initially as a Project Manager and then as a Software Development Manager. Tricia has Levels 1 - 3 Bookkeeping, and will be supporting customers with the NOVUS IBA Ledger, updating user guides and documentation, and testing. Tricia is currently working part-time and is in the office every morning.

Development, Implementation & Consultancy Services

The development team includes Dr Marek Cropper from the board.

Jonathan McGraw - BSc(Hons), ACII

Head of Consultancy Services

10 years’ experience in the London insurance market, initially as a Lloyd’s broker and more recently as an underwriter.

Excellent understanding of broking, underwriting and systems. Responsible for a Lloyds Delegated Authority and Binding Authorities. Exposure to both Retail and Wholesale Insurance; Direct and Agency Insurance business; Company and Lloyds Market Insurers and with insight of international insurance markets

Most recent experience is working overseas managing a Direct Marketing department. Preceding this role working for a Lloyd’s Coverholder to set up an international Motor scheme under a delegated Authority specialising in expatriate international risks. Experience with Binding Authorities throughout his career. Excellent understanding of IT systems and exposure to numerous increasing regulatory and compliance changes within the insurance industry.

Challenges and accomplishments additional to underwriting and brokering activities have been around process definition, problem solving and procedure development. Jonathan will be developing the Consultancy Services division offering clients a joined up approach to their aspirations for growth.

Bryan James ACII

Chartered Insurer, Senior BA & Project Manager

35 plus years in the Insurance and Reinsurance industry. Responsibilities will include project managing system implementation of the eNOVUS product providing consultancy on regulatory compliance around the system functionality. Bryan will work to ensure that Morning Data Clients have suitable expectation management and delivery matches that, advising where other processes may need to be addressed. This will ensure that the system is implemented within the organisation efficiently with all stakeholders on board and satisfied. Bryan possesses expertise in Understanding complex reinsurance problems and ensuring that they are dealt with efficiently, producing suitable workarounds when systems cannot be adapted to client requirements within an acceptable framework. Dealing with the interpretation of the principles of the FCA in a constructive manner to the benefit of all. Training Client staff to understand the business that they are in and the systems that they are using.

Dr Marek Cropper

Snr BA Developer, Board Chairman

Dr Marek Cropper has been designing, writing and maintaining software for the Direct & Reinsurance Broker for nearly 35 years and has extensive experience of the Technical Accounting functions, the Insurance market and the IT issues involved. He is responsible for the ground-breaking design of the Morning Data software as well as the unique funding controls.

Peter Gelder - BSc, Cert CII(London Market)

Software Developer

Upon completing his degree in E-Commerce & Internet Systems Peter has worked in development and in the IT support industry. He has nearly 2 years experience in IT support and brings a number of skills to the team. He will be responsible for the everyday running of our systems and will also assist with our clients IT related issues.

Support and QA

John Palmer - Cert CII (London Market), CII Takaful

IT Manager

John Palmer has significant experience of our products gained from working within the London Insurance Market, as IT Director with one of our clients, for many years. He joined us in 2002 and has brought a wealth of technical skills into the company together with a solid background in the insurance business. John's specialities are Oracle databases, data migration, systems architecture and product deployment. John manages the support team within Morning Data and ensures our clients receive the best possible personal service from our team of specialists.

John has successfully completed his Cert CII (London Market) and having passed his joint CII/BCS 'Certificate in IT for Insurance Professionals' and is one exam away from completing his Dip CII. John has also been studying the principles of Islamic Finance and has recently passed his CII advanced diploma unit in Takaful.

Suzanne Loveless - FIT, LM1, LM2

Office Manager & Directors PA

With responsibilities for company Accounting and Administration, Marketing literature, and the managing the varied logistics of travel for our team. All those nice things one needs to run an efficient office including our own HR and operational compliance.

Sue has recently passed her level two accounts and bookkeeping this along with her eNOVUS user experience enables Sue to support clients with most of their accounting questions. Sue has also gained her CII Foundation in Insurance. Whatever the question Sue has the answer. Every company should have a Sue and fortunately we do!

Sapphire Horie - FIT

Admin & Sales Coordinator

Sapphire joins the admin team with responsibilities in Admin, PR, Sales Support, and Events coordination. Sapphire is fluent in Japanese and confident in Spanish and has a strong client focused experience including working for the United Nations. Sapphire will also be our main first contact for Clients calls and will be able to build to providing support as well as directing calls to the appropriate department.

Patricia Dare - FIT

Development Manager

Tricia has recently joined Morning Data having over 20 years broad experience in software design, development, test and support. She worked in the telecoms industry where she was Software Engineering Manager, which included responsibility for delivery, support and productisation of real-time monitoring applications. Most recently, she has worked for two years in the insurance industry, initially as a Project Manager and then as a Software Development Manager. Tricia has Levels 1 - 3 Bookkeeping, and will be supporting customers with the NOVUS IBA Ledger, updating user guides and documentation, and testing. Tricia is currently working part-time and is in the office every morning.

Rebecca Duffield

Admin Assistant

Rebecca continues the blood line, learning the ropes of Morning Data from the ground up. Her responsibilities include office and Accounts supporting Sue and Sapphire.

The Board

Kirstin Duffield - BSc(Hons), DipM, FBCS, CertCii(London Market), CertCA

Managing Director

After graduating with a BSc (Hons) Computer Science degree, a fellow of the BCS and has a DipM in Marketing and working in the IT marketing and training field for six years Kirstin applied her skills in Morning Data to bring enhanced client relations. Kirstin took the helm of Morning Data in 2006 and has led the company to its new development centre location and the introduction of the total support and systems package for clients who want a one stop shop.

Kirstin has spearheaded the ethos of the company which is the holistic approach to Client Service and product support combined with professionalism and strong long term cooperative relationships within the Morning Data community. She has been recognised for this ethos winning several awards both personally and on behalf of the company. Kirstin has Cert CII (London Market) and Cert CA in Compliance and is studying Advanced Broking Practices and Reinsurance for DipCii.

Dr Marek Cropper

Snr BA Developer, Board Chairman

Dr Marek Cropper has been designing, writing and maintaining software for the Direct & Reinsurance Broker for nearly 35 years and has extensive experience of the Technical Accounting functions, the Insurance market and the IT issues involved. He is responsible for the ground-breaking design of the Morning Data software as well as the unique funding controls.

Donn Cantwell

Non-Executive Director

Donn Cantwell has an outstanding track record in his field, with more than 30 years in Non-Marine Reinsurance broking and is currently heading up the Non-Marine Reinsurance activities at Iris Insurance Brokers in Fenchurch Avenue.