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The Team

Morning Data is a high-tech team in whom professionalism and customer service are combined with vision and integrity. The faces you see below are the voices you hear on the phone and the names you will see assigned to your queries on the support website. As clients you will know the individual members of staff and enjoy the confidence in consistency of staff identity and personal contact with the developers. There are no "smoke and mirrors", we are all here for you in the UK.

Management

Kirstin Duffield - BSc(Hons), DipM, FBCS, CertCii(London Market), CertCA

Managing Director

After graduating with a BSc (Hons) Computer Science degree, a fellow of the BCS and has a DipM in Marketing and working in the IT marketing and training field for six years Kirstin applied her skills in Morning Data to bring enhanced client relations. Kirstin took the helm of Morning Data in 2006 and has led the company to its new development centre location and the introduction of the total support and systems package for clients who want a one stop shop.

Kirstin has spearheaded the ethos of the company which is the holistic approach to Client Service and product support combined with professionalism and strong long term cooperative relationships within the Morning Data community. She has been recognised for this ethos winning several awards both personally and on behalf of the company. Kirstin has Cert CII (London Market) and Cert CA in Compliance and is studying Advanced Broking Practices and Reinsurance for DipCii.

Mike Skinner - BSc(hons), Cert CII(London Market), Cert CA

Technical Director

Graduated from London University's Royal Holloway College with a BSc(Hons) in Applied Physics and Electronics, Mike went on to work in the field of communication systems for the emergencies services and then software team leader for one of the top 5 access control manufacturers in the UK for 9 years and finally as a project manager for the world's largest utility company before joining Morning Data.

From his experience in a variety of languages, Mike has taken up the role of development and support of classic NOVUS as well as pushing forward the development of the .Net version, eNOVUS, alongside the rest of the development team. Working with the team, Mike has brought in many new technologies and process to allow the adaption of an Agile development process as well as bring in the concept of Key Account Managers to increase our visibility to our clients. Mike has also taken on a supporting role to our administration team. Mike passed his Foundation Insurance Test with an impressive 97% and went on to obtained Cert CII (London Market), Cert CA in Compliance and a qualification in bookkeeping.

Development, Implementation & Consultancy Services

The development team includes Dr Marek Cropper and Mike Skinner from the board.

Mike Skinner - BSc(hons), Cert CII(London Market), Cert CA

Technical Director

Graduated from London University's Royal Holloway College with a BSc(Hons) in Applied Physics and Electronics, Mike went on to work in the field of communication systems for the emergencies services and then software team leader for one of the top 5 access control manufacturers in the UK for 9 years and finally as a project manager for the world's largest utility company before joining Morning Data.

From his experience in a variety of languages, Mike has taken up the role of development and support of classic NOVUS as well as pushing forward the development of the .Net version, eNOVUS, alongside the rest of the development team. Working with the team, Mike has brought in many new technologies and process to allow the adaption of an Agile development process as well as bring in the concept of Key Account Managers to increase our visibility to our clients. Mike has also taken on a supporting role to our administration team. Mike passed his Foundation Insurance Test with an impressive 97% and went on to obtained Cert CII (London Market), Cert CA in Compliance and a qualification in bookkeeping.

Simon Whittle - BA & Technical Sales - Cert Cii

Consultant

With 20 years experience in Insurance IT software design, programming and business analysis Simon has a wealth of experience in General Insurance and Financial Sector working with mission-critical enterprise-wide business applications. His desire to working the Lloyd’s market for a software house with a fast development pipeline brought his and Morning Data’s paths to cross. It was immediately obvious Simon was a perfect match and strengthens our presence in London working with Kirstin on new business and client developments. In his own words a fanatical problem solver and a real sense of providing clients with what they need the product and the team will be undoubtedly enhanced with his involvement.

Phil Hill

Phil has 35 years experience of working in the London Insurance Market. He has held senior roles in both IT as CIO, and Insurance processing as Operations Director. He has a long history of achievement in London Market Initiatives and developing innovative solutions to business issues. He has worked with both broking and underwriting teams in the UK and abroad to get the most from their systems and staff resources. Phil is also called on to speak at market and technology events where his wide experience and uncompromising style is appreciated.

Using this experience, Phil has joined Morning Data to improve and optimise the use by the customer base of the powerful capabilities of the systems they provide. Working closely at a senior level to align those systems with the strategic business needs of each customer, Phil will be looking to improve the ROI to that customer of the optimum use of the facilities available, and the provision of new services.

Jonathan McGraw - BSc(Hons), ACII

Head of Consultancy Services

10 years’ experience in the London insurance market, initially as a Lloyd’s broker and more recently as an underwriter.

Excellent understanding of broking, underwriting and systems. Responsible for a Lloyds Delegated Authority and Binding Authorities. Exposure to both Retail and Wholesale Insurance; Direct and Agency Insurance business; Company and Lloyds Market Insurers and with insight of international insurance markets

Most recent experience is working overseas managing a Direct Marketing department. Preceding this role working for a Lloyd’s Coverholder to set up an international Motor scheme under a delegated Authority specialising in expatriate international risks. Experience with Binding Authorities throughout his career. Excellent understanding of IT systems and exposure to numerous increasing regulatory and compliance changes within the insurance industry.

Challenges and accomplishments additional to underwriting and brokering activities have been around process definition, problem solving and procedure development. Jonathan will be developing the Consultancy Services division offering clients a joined up approach to their aspirations for growth.

Omar Rafeeq - Financials - AICB, CB.Cert

Consultant

Omar Rafeeq joins Morning Data's consultancy services team to provide clients with training and application support for our core product, ranging through the ledgers, foreign currency exchange, nominal and purchase ledgers, as well as handling taxes, FCA reporting and compliance

A consummate professional with a keen desire to absorb more knowledge on the finer complexities of accounts and economics. With hands on experience of preparing full statutory financial statements based on IFRS and UK - GAAP for audit.

His experience previously as a technical user positioned him ideally for empathising with the client experience, and his abilities as a class and one to one trainer will be essential to raising the overall user experience of the system.

A previous winner of our User of the Year, when Omar came onto the market we were delighted he felt he would like to work for us.

Bryan James ACII

Chartered Insurer, Senior BA & Project Manager

35 plus years in the Insurance and Reinsurance industry. Responsibilities will include project managing system implementation of the eNOVUS product providing consultancy on regulatory compliance around the system functionality. Bryan will work to ensure that Morning Data Clients have suitable expectation management and delivery matches that, advising where other processes may need to be addressed. This will ensure that the system is implemented within the organisation efficiently with all stakeholders on board and satisfied. Bryan possesses expertise in Understanding complex reinsurance problems and ensuring that they are dealt with efficiently, producing suitable workarounds when systems cannot be adapted to client requirements within an acceptable framework. Dealing with the interpretation of the principles of the FCA in a constructive manner to the benefit of all. Training Client staff to understand the business that they are in and the systems that they are using.

Dr Marek Cropper

Snr BA Developer, Board Chairman

Dr Marek Cropper has been designing, writing and maintaining software for the Direct & Reinsurance Broker for nearly 35 years and has extensive experience of the Technical Accounting functions, the Insurance market and the IT issues involved. He is responsible for the ground-breaking design of the Morning Data software as well as the unique funding controls.

Richard Gillibrand - B Eng (Hons), MSc, PhD, Cert CII (London Market)

Software Developer

Richard has spent the last 7 years working for a large multi-national company as a support software engineer on Enterprise scale data loss prevention (DLP) and regulatory compliance products. He developed an internal issue tracking system and was heavily involved in quality assurance and deployment management of the products.

Richard brings to Morning Data varied skills, from C# & Java to SQL Server and web development. His skill set compliments our current team bringing a wealth of commercial experience.

Stephen Lyons

Software Developer

An impressive career of developing in a number of industries, from Aviation and Control systems, Purchase & Stock Control To HR and Telephony Systems using a variety of languages, databases and environment. With work for the MOD within his career Stephen provides experience in Project planning, UAT hosting, Stage delivery and Stakeholder management at all points in the delivery chain.

Igor Koveshnikov - BSc, Cert CII(London Market), Cert CA, MCPD

Software Developer

Igor has joined Morning Data as part of the Knowledge Transfer Partnership project with Bournemouth University. With experience in .NET development he brings a vast amount of knowledge in recent Microsoft technologies and is working on our conversion project.

Igor has passed his Cert CII (London Market) Insurance exam, gained Microsoft Certified Professional Developer 2008 accreditation and Microsoft Certified Windows Developer 2010 qualification.

Peter Gelder - BSc, Cert CII(London Market)

Software Developer

Upon completing his degree in E-Commerce & Internet Systems Peter has worked in development and in the IT support industry. He has nearly 2 years experience in IT support and brings a number of skills to the team. He will be responsible for the everyday running of our systems and will also assist with our clients IT related issues.

Chris Hynes - BSc(hons), Cert CII(London Market)

Software Developer

Chris joined Morning Data shortly after completing his degree in Web Design and Development. He brings experience in a number of open source programming languages. Working with the development team, he will be building new features and working on our conversion project while maintaining our websites.

Support and QA

John Palmer - Cert CII (London Market), CII Takaful

Support Manager

John Palmer has significant experience of our products gained from working within the London Insurance Market, as IT Director with one of our clients, for many years. He joined us in 2002 and has brought a wealth of technical skills into the company together with a solid background in the insurance business. John's specialities are Oracle databases, data migration, systems architecture and product deployment. John manages the support team within Morning Data and ensures our clients receive the best possible personal service from our team of specialists.

John has successfully completed his Cert CII (London Market) and having passed his joint CII/BCS 'Certificate in IT for Insurance Professionals' and is one exam away from completing his Dip CII. John has also been studying the principles of Islamic Finance and has recently passed his CII advanced diploma unit in Takaful.

Suzanne Loveless - FIT, LM1, LM2

Office Manager & Directors PA

With responsibilities for company Accounting and Administration, Marketing literature, and the managing the varied logistics of travel for our team. All those nice things one needs to run an efficient office including our own HR and operational compliance.

Sue has recently passed her level two accounts and bookkeeping this along with her eNOVUS user experience enables Sue to support clients with most of their accounting questions. Sue has also gained her CII Foundation in Insurance. Whatever the question Sue has the answer. Every company should have a Sue and fortunately we do!

Sapphire Horie - FIT

Admin & Sales Coordinator

Sapphire joins the admin team with responsibilities in Admin, PR, Sales Support, and Events coordination. Sapphire is fluent in Japanese and confident in Spanish and has a strong client focused experience including working for the United Nations. Sapphire will also be our main first contact for Clients calls and will be able to build to providing support as well as directing calls to the appropriate department.

Patricia Dare - FIT

Customer Support Technician

Tricia has recently joined Morning Data having over 20 years broad experience in software design, development, test and support. She worked in the telecoms industry where she was Software Engineering Manager, which included responsibility for delivery, support and productisation of real-time monitoring applications. Most recently, she has worked for two years in the insurance industry, initially as a Project Manager and then as a Software Development Manager. Tricia has Levels 1 - 3 Bookkeeping, and will be supporting customers with the NOVUS IBA Ledger, updating user guides and documentation, and testing. Tricia is currently working part-time and is in the office every morning.

Rebecca Duffield

Admin Assistant

Rebecca continues the blood line, learning the ropes of Morning Data from the ground up. Her responsibilities include office and Accounts supporting Sue and Sapphire.

The Board

Kirstin Duffield - BSc(Hons), DipM, FBCS, CertCii(London Market), CertCA

Managing Director

After graduating with a BSc (Hons) Computer Science degree, a fellow of the BCS and has a DipM in Marketing and working in the IT marketing and training field for six years Kirstin applied her skills in Morning Data to bring enhanced client relations. Kirstin took the helm of Morning Data in 2006 and has led the company to its new development centre location and the introduction of the total support and systems package for clients who want a one stop shop.

Kirstin has spearheaded the ethos of the company which is the holistic approach to Client Service and product support combined with professionalism and strong long term cooperative relationships within the Morning Data community. She has been recognised for this ethos winning several awards both personally and on behalf of the company. Kirstin has Cert CII (London Market) and Cert CA in Compliance and is studying Advanced Broking Practices and Reinsurance for DipCii.

Mike Skinner - BSc(hons), Cert CII(London Market), Cert CA

Technical Director

Graduated from London University's Royal Holloway College with a BSc(Hons) in Applied Physics and Electronics, Mike went on to work in the field of communication systems for the emergencies services and then software team leader for one of the top 5 access control manufacturers in the UK for 9 years and finally as a project manager for the world's largest utility company before joining Morning Data.

From his experience in a variety of languages, Mike has taken up the role of development and support of classic NOVUS as well as pushing forward the development of the .Net version, eNOVUS, alongside the rest of the development team. Working with the team, Mike has brought in many new technologies and process to allow the adaption of an Agile development process as well as bring in the concept of Key Account Managers to increase our visibility to our clients. Mike has also taken on a supporting role to our administration team. Mike passed his Foundation Insurance Test with an impressive 97% and went on to obtained Cert CII (London Market), Cert CA in Compliance and a qualification in bookkeeping.

Dr Marek Cropper

Snr BA Developer, Board Chairman

Dr Marek Cropper has been designing, writing and maintaining software for the Direct & Reinsurance Broker for nearly 35 years and has extensive experience of the Technical Accounting functions, the Insurance market and the IT issues involved. He is responsible for the ground-breaking design of the Morning Data software as well as the unique funding controls.

Donn Cantwell

Non-Executive Director

Donn Cantwell has an outstanding track record in his field, with more than 30 years in Non-Marine Reinsurance broking and is currently heading up the Non-Marine Reinsurance activities at Iris Insurance Brokers in Fenchurch Avenue.